Terms of Service

1. Acceptance of Terms

By accessing and using the SaharaX Dubai Desert Safari website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services Description

SaharaX Dubai Desert Safari provides desert safari tours, activities, and related services in Dubai, United Arab Emirates. We offer various packages including:

• Evening desert safari tours
• Morning desert safari adventures
• Premium and luxury safari packages
• Private desert safari experiences
• Additional activities such as quad biking, camel riding, and sandboarding

3. Booking and Payment

3.1 Booking Process

All bookings are subject to availability and confirmation. When you make a booking, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any booking at our discretion.

3.2 Payment

Payment terms will be specified at the time of booking. We accept various payment methods as indicated on our website. All prices are in UAE Dirhams (AED) unless otherwise stated and are subject to change without notice.

3.3 Pricing

While we strive to provide accurate pricing information, errors may occur. We reserve the right to correct any pricing errors and to refuse or cancel any booking made at an incorrect price.

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

Cancellation policies vary depending on the type of booking and package selected. Generally:

• 48+ hours before tour: Full refund or rescheduling (subject to availability)
• 24-48 hours before tour: 50% refund or rescheduling (subject to availability)
• Less than 24 hours: No refund, but rescheduling may be possible (subject to availability and additional fees)
• No-show: No refund

4.2 Cancellation by SaharaX

We reserve the right to cancel or modify tours due to:

• Weather conditions or safety concerns
• Insufficient bookings
• Unforeseen circumstances beyond our control

In such cases, we will provide a full refund or offer an alternative date/tour.

4.3 Refund Processing

Refunds, when applicable, will be processed to the original payment method within 7-14 business days. Processing times may vary depending on your payment provider.

5. Participant Responsibilities

By participating in our tours, you agree to:

• Follow all safety instructions provided by our guides and staff
• Behave responsibly and respectfully toward other participants and staff
• Inform us of any medical conditions, allergies, or special requirements before the tour
• Arrive at the designated meeting point on time
• Comply with all applicable laws and regulations
• Not engage in any illegal or dangerous activities

6. Health and Safety

Desert safari activities involve certain risks. By participating, you acknowledge and accept these risks. We recommend that participants:

• Are in good physical health
• Are not pregnant (especially for dune bashing activities)
• Do not have serious medical conditions that may be aggravated by the activities
• Inform us of any health concerns before booking

We are not liable for any injuries or health issues that arise from participation in our tours, except where such liability cannot be excluded by law.

7. Limitation of Liability

To the maximum extent permitted by law:

• Our liability for any claims arising from your use of our services is limited to the amount you paid for the specific service
• We are not liable for any indirect, incidental, special, or consequential damages
• We are not responsible for any loss or damage to personal belongings
• We are not liable for delays, cancellations, or changes due to circumstances beyond our control

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of SaharaX Dubai Desert Safari or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written permission.

9. Prohibited Activities

You agree not to:

• Use our website or services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the operation of our website or services
• Transmit any viruses, malware, or harmful code
• Collect or harvest information about other users
• Impersonate any person or entity

10. Modifications to Services

We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.

11. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Contact Information

If you have any questions about these Terms of Service, please contact us: